Description
The Large Enterprise (LE) Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for portfolio growth.
Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.
Essential Responsibilities:
- Identify and recommend best practices for business improvement
- Lead functional projects and programs
- Analyze business trends to inform decision-making
- Collaborate with internal teams to drive improvements
- Monitor and report on account health and performance
Additional Responsibilities & Preferred Qualifications :
- Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal
- Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs
- Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes
- Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
- Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands
- Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience
- Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities
- Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions
- Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence
- Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes
- Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives
- Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal
Minimum Qualifications:
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
Preferred Qualifications:
- Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention
- Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives
- A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage
- Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts
- Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions
- Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences
- Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures
- Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results
- Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy
- Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes