Description
We are seeking a Process Strategist to join our Talent Management Performance Management Operational Excellence (TMPM OE) team. You will lead the transformation of our talent and performance management operations from manually-heavy processes to institutional excellence.
Key Responsibilities:
- Audit current 'institutional knowledge' across the team to create high-fidelity process maps and logic trees.
- Identify friction points in existing processes and redesign workflows for maximum efficiency using systematic thinking, AI tools, and partnership with programming team members.
- Translate optimised operational workflows into clear, logic-based requirements for Product Partners.
- Partner with Product Operations to integrate refined processes into their user support and incident management models.
- Prepare data and process logic for automation, enabling the team to quickly leverage emerging technologies.
- Ensure process designs are modular and adaptable for international markets.
Success looks like:
- Systems Thinking: The ability to see the 'big picture' of the talent & performance management ecosystem.
- Information Design: Mastery of process mapping tools and the ability to turn 'messy' conversations into structured documentation.
- Automation Curiosity: Practical experience or a strong aptitude for using systematic or AI tools to streamline workflows.
- Translational Communication: The ability to communicate effectively with various stakeholders.
- Bias for Clarity: A relentless drive to eliminate ambiguity.
The minimum and maximum full-time annual salaries for this role are $134,400 - $153,300.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.