Description
We are seeking a Support Engineer to join our team in Seoul. As a customer-obsessed company, our Support Engineers interact with customers daily to ensure they have an amazing AppsFlyer Experience.
Responsibilities:
- Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication
- Work with the Customer's App development team to troubleshoot any SDK implementation issues
- Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues
- Enrich our client Knowledge Base with relevant technical information
- Create and lead support improvement processes across the company
Requirements:
- Korean native speaker, advanced proficiency in English, both written and spoken
- Passion for Superior Client Experience, people person, adaptive to multi-cultural environments
- 3+ years of experience in technical customer support and superior communication skills for complicated issues
- Logical thinking, action-oriented with strong organisational, analytical, and problem-solving skills
- Highly adaptable, fast learner, inquisitive
- Multitasking with clear understanding of priority, and ability to work independently
Bonus Points:
- Web / mobile marketing and digital advertising experience
- Ability to integrate, test, and troubleshoot mobile SDKs
- Background in web/Mobile development or QA
- Experienced in LLM and AI Agent
- Being referred by an AppsFlyer team member