Description
Job Overview
At Wolt, a Finnish technology company, we're seeking a Trust and Safety Associate to join our Operations Team in Ramat Gan, Israel. As a Trust and Safety Associate, you will primarily focus on handling escalations from couriers and investigating unusual incidents.
Responsibilities
- Make sure Courier Partners meet our level of standard and performance
- Act as an escalation point for any queries or issues
- Support the Operations Team on off-boarding/courier agreement terminations
- Collaborate with our Support team to maintain a high level of service at all times
- Interact with 3rd parties regarding Couriers' performance
Work Schedule
- Sunday: Evening shift only , 16:00–23:00
- Monday–Thursday: Two shift options , 16:00–23:00 / 15:00–22:00
- Friday & Saturday:
- Morning: 09:00–16:00
- Evening: 16:00–23:00
- Minimum availability requirement: 4 shifts per week, including at least 2 shifts during Friday and Saturday
Requirements
- Previous experience working as a customer service representative
- Excellent communicator and team motivator
- Ability to lead by example and show direction
- Fluent in Hebrew and English
- Proactive planner and thorough thinker
- Expert in expressing social skills and confident in challenging situations
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities.