Description
About the Role
We are looking for a part-time Support Associate to join our Country Support team at Wolt. As a Support Associate, you will be responsible for providing excellent customer service to our clients and partners through live chat, email, and phone.
Responsibilities
- Provide support to customers and partners via live chat, email, and phone;
- Efficiently complete daily tasks according to established processes and team standards;
- Effectively manage time and priorities;
- Proactively seek solutions to improve the quality and speed of customer service;
- Work based on clear KPIs such as CSAT, response time, and quality, which you will regularly analyze and develop with your Team Lead.
Requirements
- Enjoy working in a team and have excellent communication skills;
- Ability to work in a dynamic environment;
- Self-motivated and able to work independently;
- Prior experience in customer support is not required, but it is a plus;
- Good problem-solving skills;
- Able to work in a fast-paced environment and make quick decisions;
- Polish language proficiency (native) and English language proficiency (B2 level);
- Availability to work 20 hours a week.
What We Offer
- Contract of employment;
- Basic salary plus bonuses for night shifts (22:00 - 6:00);
- Real opportunities for professional development;
- Engaging organizational culture full of fun, respect, and mutual support;
- MyBenefit cafeteria system;
- Remote work;
- Necessary technical equipment for work;
- Fully paid onboarding period.
The salary range for this role is 4919 PLN - 6149 PLN gross per month.