Description
Autodesk Customer Success is looking for highly motivated technical advisors to help customers maximize their product investment and realize measurable business outcomes.
You will join the Technical Adoption team within the Customer Success Management group, working closely with medium and large strategic customers worldwide to enhance their adoption of Autodesk solutions.
Responsibilities
- Deliver product and workflow coaching sessions to help strategic customers adopt Autodesk solutions and activate key workflows.
- Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.
- Lead live coaching and scalable group enablement sessions for end-users, including workflow-specific guidance and best-practice sharing.
- Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology.
- Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific customer workflow challenges.
Minimum Qualifications
- Bachelor's degree or equivalent experience.
- Minimum of 5 years' experience in a related field.
- Advanced knowledge of Architecture, Engineering, and Construction (AEC) technologies and automation building blocks.
- Experience working with and supporting Cloud APIs and API testing tools such as Postman.
- Understanding of HTTP methods, ability to construct and send HTTP requests to APIs, and ability to handle JSON responses.
- Ability to manage several projects at a time, setting the right priorities.
- Proven ability to be agile and learn quickly in a fast-paced environment.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Technical consulting experience and/or technical project delivery experience with large, demanding customers.
- Experience supporting automation in an enterprise environment or working directly with enterprise clients.
- Experience with Autodesk Platform Services.
- Experience scripting using VB, PowerShell, .NET, Python, C, or C++.
- Experience with low-code/no-code environments.
The Ideal Candidate
- Courage: Passionate self-belief and trust necessary to be bold and brave in one's actions.
- Speed: Striving to move as fast as the environment allows.
- Accountability: Clear ownership and ultimate responsibility to achieve a defined outcome.
- Simplicity: Avoiding unnecessary complexity and duplication.
- Solving system-wide: Seeking to understand by asking questions that remove silos and organizational barriers.