Description
We are seeking a Customer Success Manager (CSM) to join our team. As a CSM, you will leverage deep business, industry, and product knowledge to partner with customers and drive business value acceleration and maximize return on investment in Salesforce.
Responsibilities:
- Understand customer goals and propose solutions using Salesforce's customer success methodology
- Evangelize Salesforce's capabilities across all clouds
- Provide best practices for organizational strategy, governance, and change management
- Identify and mitigate risks that impede business goal achievement
- Provide technical insights to enable customers to maximize technology utilization
- Develop and execute adoption plans to drive customer value and innovation
Requirements:
- 3+ years of experience in customer success, technology consulting, enterprise architecture, or technology solution development
- Strong understanding of business processes, applications, and automation
- Excellent communication and consulting skills
- Fluency in Japanese and basic English reading and writing skills
Preferred Skills:
- Deep knowledge of specific Salesforce clouds
- Experience as a trusted advisor to customers
- Understanding of Salesforce products and platforms
- Technical and business concept comprehension and explanation skills
- Experience with AI, machine learning, and agent platforms