Description
We are seeking a Customer Service Advisor to join our team at Barclays. As a Customer Service Advisor, you will provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Your focus will be on understanding our customers' world and providing exceptional customer service.
Accountabilities:
- Collaborate across multiple digital channels to personalise each interaction with a customer.
- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.
- Provide exceptional customer service to clients by responding to inquiries, resolving issues, and handling client requests efficiently.
- Support the collaboration of internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.
- Support teams within the business operations function as needed, including risk management, compliance, and collections.
- Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations:
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
- Build relationships with stakeholders/customers to identify and address their needs.
Benefits:
- Competitive salary of £26,700.
- Comprehensive core benefits package, including a pension plan, private medical insurance, life insurance, and income protection.
- Hybrid working, allowing you to split your time between home and the office.
Requirements:
- Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship.
- Demonstrate the Barclays Mindset – to Empower, Challenge, and Drive.