Description
We are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality.
As a Technical Operations Manager, you will be part of a Regional Supply Chain Operations team accountable for guiding and leading manufacturing partners to meet customer expectations and implementing new processes, platforms, and technologies.
Key responsibilities include:
- Leading manufacturing execution excellence and customer experience through operational performance on delivery, quality, cost, and transformation
- Managing lab operations, equipment maintenance, and field service/depot repair processes
- Ensuring EMS Partners sites have an outstanding Quality Management System (QMS) deployed throughout their operation
- Leading operational excellence metrics and accountable for associated business results
- Solving factory-related quality issues involving failure analysis and its processes
- Driving cycle time reduction, test optimizations, and quality improvement to meet and improve cost and lead time
- Partnering with various cross-functional organizations to drive business outcomes
- Building a strong organization with leadership bench strength and capabilities for the future
Minimum qualifications:
- 10+ years of broad Supply Chain Electronics Technical Operations experience in Failure Analysis, Test Development Engineering, or Manufacturing Process experience
- Bachelor's degree in Electrical, Electronics, Industrial, or Mechanical Engineering or a related field required
- 5+ years of personnel management experience, leadership role in Supply Chain and Team Development
- Strong knowledge and experience in Failure Analysis, Functional Test, and/or PCBA SMT operations and factory management
- Familiarity with complex electro-mechanical systems, bench testing, fault isolation equipment, and debugging methodologies
- Knowledge of New Product Introduction (NPI), RMA (Return Merchandise Authorization) tracking, and supply chain alignment
- Extensive Project Management knowledge with the ability to influence all levels and build trust to achieve a shared vision and drive accountability
- English and Vietnamese language proficiency, Chinese preferred
Preferred qualifications:
- Demonstrated Statistical Analysis knowledge
- Ability to self-motivate with a strong desire to learn and flexibility
- Industry experience with Semiconductor or Manufacturing industry
- Excellent communication, organization, presentation, and analytical skills
- Experience working with cross-functional teams in a challenging environment