Designer (Enterprise Singapore)

GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

As Designer of Enterprise Singapore, you'll:

User Research and Discovery

• Conduct user research to understand the needs, motivations and challenges of enterprises, officers and scheme administrators.
• Facilitate user interviews, usability studies, contextual inquiries and discovery workshops.
• Understand complex problems, question assumptions, and frame what needs to be solved
• Synthesise research findings into actionable insights that inform product decisions.
• Advocate for user needs throughout the product development lifecycle.

Service and Experience Design

• Map and redesign end-to-end journeys across grants, tax incentive and loan administration processes.
• Analyse complex workflows and identify opportunities to simplify processes and reduce user effort.
• Design service experiences that improve usability, efficiency and satisfaction.
• Drive service blueprinting and journey mapping activities to identify pain points and opportunities.

UX and Interaction Design

• Create user flows, wireframes, prototypes and interaction designs.
• Design intuitive interfaces for complex case management and workflow-driven applications.
• Simplify complex business rules and operational processes into seamless user experiences.
• Ensure consistency across ESIMS using design standards, reusable patterns and established design systems.

Product Collaboration

• Work closely with Product Manager to shape product strategy and roadmap priorities.
• Collaborate with developers to refine requirements and solution designs.
• Participate in Agile ceremonies and iterative product delivery processes.
• Support product discovery, experimentation and validation activities to ensure solutions address genuine user needs.

Design Quality and Accessibility

• Champion accessibility, inclusive design and usability best practices.
• Ensure solutions comply with government digital service standards where applicable.
• Establish and promote design consistency across modules and user groups.
• Conduct design reviews and usability evaluations to continuously improve experience quality.

Continuous Improvement

• Use qualitative and quantitative feedback to identify opportunities for product improvements.
• Evaluate the effectiveness of implemented solutions through user testing and feedback.
• Drive a culture of evidence-based design and continuous learning.
• Partner stakeholders to deliver measurable improvements in user experience and operational effectiveness

It may be a great fit if:

• You are passionate about designing products that solve real user problems.
• You enjoy working on complex systems and simplifying challenging workflows.
• You are comfortable engaging users, stakeholders and technical teams.
• You use research and evidence to drive design decisions.
• You can balance user needs, business objectives and technical constraints.
• You have strong facilitation, communication and storytelling skills.

What we are looking for

• Bachelor's degree in Human-Computer Interaction (HCI), Design, Psychology, Information Systems, Industrial Design or related disciplines.
• Relevant certifications in UX Design, Service Design or Design Thinking would be advantageous.
• 3 years of experience in UX Design, Product Design or Service Design.
• Strong portfolio demonstrating user-centred design and problem-solving capabilities.
• Experience conducting user research, usability testing and design validation.
• Experience designing enterprise systems, workflow applications or digital services.
• Experience working in product teams alongside Product Managers and software engineers.
• Strong stakeholder engagement and workshop facilitation capabilities.
• Proficiency in Figma and modern design and prototyping tools.
• Experience producing wireframes, user journeys, prototypes and service blueprints.
• Strong understanding of usability principles, accessibility standards and interaction design.
• Ability to communicate design rationale through storytelling and visual artefacts.
• Familiarity with front-end implementation considerations and design systems is advantageous.

What We Offer

• Collaborative and creative work environment
• Competitive salary and benefits package, including opportunities for professional growth and development
• Work environment that is fully supportive of self-improvement and personal/professional development