Description
As the Senior Manager, Intelligence & Advocacy, you'll lead two teams: the Fraud Intelligence (FRINT) team and the Global Trust Advocacy (GTA) team. You'll sit on the FSI leadership team and report directly to the Director of Fraud and Safety Investigations.
The Intelligence & Advocacy team is FSI's proactive intelligence and regional advocacy function. Fraud Intelligence hunts emerging threats before they scale , turning raw signals into platform defenses faster than bad actors can adapt. Global Trust Advocacy ensures that what works globally actually works locally , owning regional legal requirements, cultural nuances, and compliance considerations across APAC, EMEA, and LATAM.
You'll own three outcomes for the org:
- Proactive intelligence: Lead a team that identifies and disrupts novel fraud threats before they scale , turning raw signals into platform defenses faster than bad actors can adapt.
- Regional compliance and advocacy: Understand regional legal requirements, local compliance, and cultural nuances across FSO queues , ensuring enforcement is locally appropriate and globally consistent.
- Global-to-local translation: Ensure that every global playbook, product launch, and policy built lands cleanly in local markets , without creating compliance risk or impacting local user experience.
A typical day:
- Lead the Intelligence & Advocacy team
- Manage the Fraud Intelligence manager and three Global Trust Advocacy regional leads (APAC, EMEA, LATAM) , building a high-performance, distributed team with clear goals, regular coaching, and a strong culture of ownership.
- Set the strategy and operating rhythm for how Intelligence & Advocacy delivers against I&I's roadmap and FSI's organizational priorities.
- Represent Intelligence & Advocacy on the FSI leadership team , bringing the proactive intelligence and regional advocacy perspective to org-wide decisions.
- Build and deepen strategic relationships with regional GMs, Country Managers, and local leadership across every market.
Your expertise:
- 12+ years of experience in trust and safety, fraud intelligence, risk operations, or a related field , with a track record that spans both deep analytical work and cross-functional leadership.
- 5+ years managing teams, including experience managing managers , you know how to build team capability, set clear expectations, and develop people toward greater autonomy and scope.
- Demonstrated experience in fraud intelligence, risk strategy, or threat analysis , you understand how fraud actors operate, how detection systems work, and what it takes to stay ahead of evolving tactics.
- Deep understanding of regional and international trust and safety dynamics , you've navigated local legal requirements, regulatory landscapes, and cultural nuances across multiple markets, and you know how global-default strategies break down in practice.