Description
Join the Square Account Management team and help merchants thrive within our ecosystem! As a Retention Account Manager, you'll partner with SMB business owners across all verticals to help them rediscover the value of our platform.
In this role, you'll engage with merchants at critical moments in their journey, leveraging retention strategies to reduce churn and fuel long-term partnership. You'll support clients as a trusted advisor, using product knowledge and negotiation to turn challenging moments into growth opportunities.
This is your chance to be a pivotal force for SMBs across the United States,guiding entrepreneurs to a path of stability, growth and scale. You’ll join a team that values curiosity, resilience and mutual success for clients & stakeholders.
Responsibilities:
- Be responsible for retaining a multi-million dollar client base
- Understand SMB customer needs across all verticals
- Deploy retention strategies to mitigate churn and increase contract adoption
- Strategically address customer concerns and competitive threats
- Help evolve our retention motion through insights on product, operational, and competitive gaps
- Work with our Sales, Support, Product and Analytics, teams to future proof our retention strategies
Requirements:
- 5+ years experience in Sales, Account Management, or related field
- Experience discovering and closing both retention & growth opportunities
- Experience successfully managing a pipeline to achieve revenue targets
- Excellent negotiation & financial literacy skills
- Excellent storytelling & vision setting skills
- Excellent organizational, analytical, written, and verbal communication skills
- Passion and knowledge about how new technologies can help better serve small and medium size businesses
Benefits:
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning