Description
We are seeking an efficient communicator with excellent attention to detail and a can-do attitude to join our dynamic Collections department in Barcelona. As the first point of contact for internal and external collections and accounting-related queries, you will be an integral part of our Global Collections Team.
Responsibilities:
- Act as a dedicated support to our Global Collections Team, Clients, and Sales
- Monitor and assist Sales and Clients by handling collections and invoice inquiries in a timely and professional manner
- Support the Collections team with ad-hoc billing and collections projects
- Provide guidance on resolving invoice and payment-related queries
- Assist in completing and supplying Client-related forms
- Contact Clients or their Accounts Payable departments to resolve collections-related queries
- Maintain internal Collections databases
- Ensure every query is attended to and resolved in a friendly, professional manner with the highest level of accuracy
- Update Client records, payment terms, and notifications
- Complete other tasks and support special projects as assigned
Qualifications:
- Bachelor's degree in any field, preferably accounting, finance, banking, economics, or equivalent
- Previous experience in administration, accounting, customer support, collections, or equivalent is an added advantage
- 0-2 years of experience working in a professional setting
- Proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and other applications and software
- Capable of establishing and nurturing positive relationships with internal and external personalities and varying levels of seniority
Desired Skills:
- Excellent written and verbal communication skills
- High level of attention to detail
- Analytical skills
- Customer Service
- Familiarity with debt collections or accounts receivable processes
- Proactive, problem-solving mentality
- Fast learner, demonstrating adaptability and problem-solving mindset
- Self-motivated and goal-oriented