Description
We are seeking an empathetic and commercially minded Funeral Director to join our Co-op Funeralcare team in Newcastle, Staffordshire.
As a Funeral Director, you will be responsible for balancing managerial and business tasks with building strong, trusting relationships with clients. You will be part of a team that provides a caring and compassionate service when families need it most.
Key Responsibilities:
- Ensure client needs, service levels, and KPIs are met
- Be the main point of contact for clients, supporting and guiding them with the help of the wider team
- Support funerals, conducting ceremonies, leading the team, and carrying the deceased when necessary
- Refer regulated work, including funeral planning appointments, to a certified colleague
- Build and maintain relationships with the team, clients, and the community
Requirements:
- A commercial mindset and experience in a managerial role
- A true customer focus and a passion for delivering a great service
- The ability to capture intricate detail and ensure it is reflected in the service delivered
- Compassion, understanding, and empathy, with the ability to keep a cool head under pressure
- A UK manual driving license
Benefits:
- 30% off Co-op branded products in food stores all year-round
- 10% off other brands in food stores all year-round
- Discounts on other Co-op products and services
- 23 days' holiday (pro-rata, rising with service)
- A pension with up to 10% employer contributions
- Access to the Employee Assistance Programme, offering confidential advice and support 24/7
- Access to virtual GP and free eye tests
- Endless career development opportunities, including apprenticeships
- Friendly, supportive team and the knowledge that you make a huge difference to your community
- Access to Stream, a money management app that gives you access to a percentage of your pay as you earn it