Digital Communications Officer – Content Design

At a time when clear, accessible information is more important than ever, Ofgem is at the forefront of ensuring energy consumers have the knowledge they need to navigate a rapidly changing sector.

We’re looking for a Digital Communications Officer to join us and help transform how we communicate with the public, making vital information clearer, more accessible and easier to understand.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

You’ll join our Digital Communications team at an exciting time, contributing to the ongoing transformation of our digital presence. This is a fantastic role in which to bring your creativity and digital communications experience to an organisation whose work affects households and businesses across the country.

You’ll become part of a collaborative communications environment, working alongside talented colleagues from across Ofgem. With the scope to influence how complex information is presented and help shape a more accessible, user-focused digital experience, you’ll have the satisfaction of knowing your work is making a genuine difference to the people who rely on our information.

We’re looking for someone with experience in digital content design, writing and editing for online audiences, and working in a demanding communications environment. You’ll bring excellent attention to detail, strong analytical skills and the ability to build effective relationships, alongside a genuine enthusiasm for creating content that puts users first.

Alongside the satisfaction of contributing to an important public mission, you’ll benefit from a supportive, multidisciplinary environment where collaboration and fresh thinking are encouraged. With flexible working, part-time arrangements and job-sharing considered, you’ll also have options to balance your professional and personal commitments while contributing to meaningful improvements in digital communication.

We have a critical purpose to make energy regulation more accessible and understandable, breaking down complex information and helping consumers engage with the issues that matter to them.

Bring your creativity and passion for user-centred content to the forefront of our digital transformation and help ensure vital information reaches the people who need it.

Job description

Key Responsibilities:

• Develop, review, write, edit and publish content to strict deadlines using content management systems.
• Support the timely delivery of communications campaigns, managing digital content from ideation to launch.
• Make sure that Ofgem.gov.uk content is user-centred, aligns to business objectives and consistently meets publishing standards.
• Use analytical skills and work with colleagues to develop and use insight, interpreting research to better understand user needs and improve content based on data and user feedback.
• Provide content expertise and advice to Ofgem colleagues.
• Some out of hours working will be required as part of a shared duty rota.

Person specification

Essential Criteria:

• Experience of writing and editing content, especially for an online audience, using content design principles.
• Experience of working in a challenging communications role, with demonstrable previous experience in content management.
• Exceptional attention to detail and the ability to work calmly even when faced with fast-paced, high-pressure situations.
• Ability to interact with stakeholders at a variety of levels and across functions, and to manage client expectations to ensure objectives are met.
• Experience of using web traffic and behavioural analytics, converting data to insight with the ability to report in various formats.

Desirable Criteria:

• Understanding of social media and other communications channels, integrating content into wider campaigns.
• Experience of working in government communications, or on GOV.UK, adhering to Government Digital Service (GDS) design principles.

Behaviours

• Making Effective Decisions
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050.