Description
We believe that the way people interact with their finances will drastically improve in the next few years. We're dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life.
As People Operations Manager, you'll lead the team that runs onboarding, employee lifecycle changes, HR case management, compliance, and immigration, and you'll redesign those processes for AI and automation.
Responsibilities
- Redesign People Operations for an AI-first model
- Define and own the multi-year People Operations strategy and roadmap
- Own the redesign of core processes
- Partner with People Systems to expand AI capabilities
- Define and own team metrics
- Pilot new tools and workflows
Lead and develop the team
- Manage and develop three direct reports
- Shift the team's work from transaction processing to process design and exception handling
- Build the team's AI skills
Run reliable, compliant operations
- Own the accuracy and auditability of employee data and transactions
- Manage the Immigration Specialist
- Support audits and regulatory requirements
Cross-functional partnership
- Partner with Finance, Tech Ops, and HR Business Partners
Qualifications
- 7+ years in People Operations
- Experience implementing tools that improved People Operations efficiency
- Ability to redesign processes for AI and automation
- Direct experience with Workday and People tech stack
- Track record of working with Finance, Tech Ops, and HR Business Partners