Description
As a Fraud & Disputes Specialist, you'll protect Lendable's credit card customers and business from financial crime.
Key Responsibilities:
- Investigate and resolve complex third-party credit card fraud, consumer card disputes, and chargebacks.
- Communicate with customers throughout the process, managing challenging scenarios with professionalism and sound judgment.
- Execute structured processes using digital systems, identifying trends and suggesting improvements to controls, workflows, and automation opportunities.
- Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools.
Your Experience & Skills:
- Prior experience working with credit or debit card fraud, disputes, or chargebacks.
- Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA.
- Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism.
- Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment.
- Digitally savvy and eager to embrace automation and new technologies.
Life at Lendable:
- Flexible working, with hybrid roles requiring three days in-office weekly.
- Opportunities for in-person connection through socials and off-sites.
- Support for physical and mental wellbeing, including private health cover.
- Retirement savings plans and employee referral programme.