Technical Onboarding Specialist

The Client Technical Services department at LSEG FX is seeking a Technical Onboarding Specialist to lead customers through the FX technical onboarding journey.

The successful candidate will be responsible for creating or updating technical user configurations for FX customers, organising network enablements, and acting as primary liaison for buy and sell-side FX customers.

Key responsibilities include:

• Collaborating with internal stakeholders to onboard clients to FX platforms
• Resolving client queries and raising high-impact risks
• Building internal relationships and networks with critical teams
• Keeping up to date with changes to products and services to maintain quality of service
• Onboarding new customer and new provider clients to FXall
• Building, developing, and maintaining automated solutions to manual processes
• Certifying customer FIX messages against internal LSEG FX FIX specifications
• Onboarding customers to FXI and handling their participant data
• Liaising with clients and internal groups to handle Price Stream Entitlement requests

The ideal candidate will have:

• A degree or equivalent experience level
• Proven customer service skills and experience
• Good communication and problem-solving skills
• Understanding or working experience with FIX messaging protocol
• Exposure to or experience with certification/conformance trading software testing
• Experience working in a professional and customer-focused environment
• FX market experience and understanding of FX products and order behaviours

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.