Description
GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
You will own end-to-end operational delivery for complex product or service initiatives, from planning and implementation through adoption and ongoing improvement.
Key responsibilities include:
- Establishing and improving operational workflows, service practices, documentation, governance routines, and performance measures
- Coordinating priorities and dependencies across product, technology, business, finance, procurement, agency, and vendor stakeholders
- Using operational data, dashboards, user feedback, and service insights to identify issues, prioritise improvements, and support decision-making
- Leading process redesign, automation, and standardisation to reduce manual effort, improve accuracy, and strengthen service outcomes
- Driving user engagement, support, training, change communication, and operational readiness for product launches and enhancements
- Identifying and managing operational, delivery, vendor, contractual, and adoption risks, and driving mitigation actions to closure
- Supporting incident management, audit readiness, and governance requirements through clear controls, records, and reporting
- Managing relevant vendor delivery, service levels, change requests, and contractual obligations
- Mentoring junior colleagues, sharing knowledge, and helping teams resolve complex operational challenges
- Facilitating alignment across stakeholders, resolving disagreements constructively, and championing continuous improvement
Requirements:
- Experience in product operations, programme management, IT project delivery, service operations, or a related field
- Proven ability to deliver complex initiatives across multiple teams, functions, or stakeholder groups
- Experience translating strategic objectives and user needs into actionable plans, priorities, and measurable outcomes
- Practical experience in process improvement, automation, data-informed decision-making, user adoption, or change management
- Experience managing operational risks, governance requirements, vendors, contracts, or service levels
- Strong stakeholder management and communication skills, including the ability to present recommendations to management or governance forums
- Ability to work independently in ambiguous environments, make sound decisions, and maintain focus on outcomes
- Experience mentoring colleagues or contributing to team capability development
GovTech offers a purposeful career to make lives better, empowering employees to master their craft through robust learning and development opportunities. Benefits include leave benefits, employee wellness programs, flexible work arrangements, and a total rewards approach.