Scaled Account Manager, Beneficial Deployments

About Anthropic

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

As a Scaled Account Manager in Beneficial Deployments, you will be the primary contact for a named book of nonprofit and education customers. You will own each customer relationship after the initial conversation, handling commercial aspects, activation, and ensuring successful deployments.

This role sits on the Scaled Sales team within Beneficial Deployments, which focuses on bringing Claude to mission-driven organizations. You will work with minimal dedicated Customer Success support, meaning you will be both the seller and the person who helps customers achieve real value.

To succeed, you will use Claude to automate short-horizon tasks and focus on strategic conversations. The role will evolve as we automate more tasks, freeing up time for growth-oriented activities like deeper work with high-potential accounts, launches, events, and programs.

Responsibilities

• Own a named book of nonprofit and education customers, managing relationships end-to-end.
• Drive activation and help priority customers use Claude effectively.
• Automate your own work using Claude for tasks like account research and follow-ups.
• Focus on strategic conversations with executive directors, operations leads, and IT leaders.
• Identify customers ready for more advanced support and bring in specialists as needed.
• Develop programs and solutions for common customer problems.
• Serve as the voice of your customers, working with Product, Marketing, Support, and Operations to resolve issues.

Evolution of the Role

As automation increases, your time will shift towards growth activities, such as:

• Deeper engagement with priority accounts.
• Quarterly launches and coordination with Marketing and Comms.
• Events and programs to reach new organizations.
• New signups and scaled partnerships.

Requirements

• 3+ years of account management or customer success experience with nonprofit or higher education customers.
• Proven track record of growing retention and driving adoption of new technology.
• Experience owning customer relationships and growing accounts.
• Use of AI in daily work and ability to demonstrate its impact.
• Ability to structure solutions for complex problems quickly.
• Experience running multi-step programs and projects.
• Ability to influence without direct management.
• Willingness to adapt and automate parts of your role.
• Strong communication skills, especially explaining AI concepts simply.
• Passion for the mission of nonprofits and educational institutions, and for safe AI development.

Nice to Have

• Experience building something from scratch or being an early employee at a startup.
• Consulting background with experience across multiple sectors.
• AI-native company experience or selling AI products.
• Nonprofit, foundation, university, or mission-driven organization experience.
• Understanding of how nonprofits and universities make purchasing decisions.
• Experience using usage data to prioritize accounts.

Compensation

The annual compensation range for this role is $222,800 - $290,000 USD, representing the On Target Earnings (OTE) range, including both sales commissions/bonuses and annual base salary.