Description
We are seeking a Field Technical Consultant to join our team. As a Field Technical Consultant, you will work on average 2 days per week from an HPE office. You will apply growing technical knowledge to operate a technology area or customer group with limited risk/complexity. You will integrate technical knowledge and business understanding to create solutions for customers, resolve routine in-scope technical incidents independently, and work with team members to resolve more complex incidents.
Responsibilities:
- Apply growing technical knowledge to operate a technology area or customer group with limited risk/complexity.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve routine in-scope technical incidents independently.
- Work with team members to resolve more complex incidents.
- Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
- Participate in Customer Expectation management as part of escalation process.
- Build relationship with management in assigned accounts.
- Sets expectations with customers based on defined parameters.
Education and Experience Required:
- Recent graduate from careers such as system engineer, electronic engineer, mechatronic engineer.
- 1-3 years working experience in related fields desired.
Knowledge and Skills:
- Basic knowledge of company products and services offerings.
- Communicate effectively to technical level and first-level management within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative based on clearly defined procedures).
- Conceptual understanding of IT environments.
- English B2
What We Can Offer You:
- Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development: We invest in your career because the better you are, the better we all are.
- Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness.