Description
Job Summary
This role owns new product adoption as a company metric across Samsara's post-sale organization. It exists to proactively integrate every new product into post-sale processes , reviewing adoption data, developing and executing strategies to close adoption gaps, and reading out results , by driving action across the cross-functional teams that already touch post-sale customers today: Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing.
Key Responsibilities
- Integrate new products into post-sale processes
- Diagnose and close adoption gaps
- Drive execution across teams without direct authority
What Success Looks Like
- Every new product has a defined post-sale adoption plan in place at or before general availability.
- Adoption metrics exist, are trusted, and are reviewed on a standing cadence.
- Adoption gaps are identified and closed measurably faster than today's reactive baseline.
- Cross-functional teams treat adoption as a shared, prioritized outcome rather than an unowned byproduct.
Qualifications
- 8+ years of experience in an internal-facing role (Strategy & Operations, Business Operations, Program/Project Management, or similar), with a proven track record of driving results on cross-functional initiatives without formal authority over the teams involved.
- Strong understanding of post-sale, customer-facing functions (implementation, customer success, customer education, or similar).
- Demonstrated ability to work autonomously and execute personally.
- Comfort operating with data , able to define metrics, build or work with dashboards, and use adoption data to prioritize and justify action.
- Strong written and verbal communication skills, including the ability to read out results and influence senior stakeholders.
Benefits
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.