Description
Croydon Council is looking for a compassionate and proactive Tenancy Sustainment Officer to support vulnerable tenants and help prevent tenancy breakdown and homelessness.
The successful candidate will manage an allocated caseload of vulnerable tenants living in Council-managed homes, receiving referrals, carrying out comprehensive needs and risk assessments, and developing action plans where appropriate.
Key responsibilities include:
- Manage an allocated caseload of vulnerable tenants, responding to referrals and identifying support needs.
- Carry out comprehensive needs and risk assessments and develop appropriate action plans.
- Provide support, guidance and links to services to help tenants maintain their homes and prevent homelessness.
- Identify and respond to risks and safeguarding concerns involving vulnerable adults and children, following relevant procedures.
- Work with tenants, families and carers to build rapport, understand their circumstances and advocate for their needs.
- Develop effective referral pathways and work collaboratively with statutory, voluntary and community sector agencies.
- Work with Housing Management colleagues and other professionals to manage complex cases and resolve tenancy-related issues.
- Help address factors that may threaten a tenancy, including rent arrears, mental health needs, disability, substance misuse, antisocial behaviour or offending history.
- Contribute to panel meetings for sheltered and special sheltered accommodation, providing information about tenants’ needs and suitability.
- Maintain appropriate records, handle personal information confidentially and work in accordance with Council policies and procedures.
The role requires a degree-level qualification or equivalent work experience in housing or social services, experience working with vulnerable people in a social housing or social work setting, and experience carrying out comprehensive needs and risk assessments.
Benefits of working with Croydon Council include:
- Inclusive Culture
- Career Development
- Generous Benefits Package
- Family Friendly Provisions
- Work Life Balance