Description
We are seeking a highly organised, proactive and professional individual to join our Children's Services Quality Improvement Division as a Social Care Strategic Lead Business Support Officer.
This is an exciting opportunity to work at the centre of Children's Social Care, providing high-level business support to Strategic Leads and helping to ensure that key priorities, governance processes, performance reporting and improvement activity are delivered effectively.
Key Responsibilities:
- Provide executive support to Strategic Leads, managing complex diaries, meetings and business priorities.
- Act as a key point of contact, responding to enquiries and coordinating communications on behalf of senior leaders.
- Coordinate leadership meetings, governance boards, workshops and service forums, ensuring papers, agendas and actions are managed effectively.
- Prepare, collate and maintain reports, briefings, presentations and management information.
- Monitor and track actions arising from inspections, audits, complaints, quality assurance activity and service improvement plans.
- Support the management of statutory and corporate deadlines, including complaints, member enquiries and Freedom of Information requests.
- Coordinate performance reporting and management information processes, supporting the monitoring of service performance and improvement activity.
- Analyse data and information to identify trends, risks and emerging themes, presenting findings clearly to support decision making.
- Support service reviews, project work and improvement initiatives across Children's Services.
- Maintain effective systems, records and information management processes, ensuring compliance with GDPR and information governance requirements.
- Support budget monitoring, procurement activity and financial administration in accordance with Council procedures.
- Identify opportunities to improve business processes, systems and ways of working to enhance efficiency and effectiveness.
Requirements:
- Experience supporting senior management teams within a complex organisation.
- Experience producing reports and management information for senior leaders.
- Experience analysing information and presenting findings clearly.
- Experience taking accurate minutes and maintaining action logs.
- Understanding of Children's Services governance, performance and quality assurance arrangements.
- Strong understanding of Microsoft Office, Outlook and Teams.
- Knowledge of data analysis, performance reporting and information management.
- Understanding of GDPR, data protection and information governance requirements.
- Knowledge of financial administration processes.
- Excellent organisational skills and the ability to manage multiple competing priorities.
- Strong communication and relationship-building skills.
- Ability to analyse complex information and produce clear reports.
- Ability to work independently and use sound judgement.
- Strong coordination and project support skills.
- Ability to review and improve administrative processes and systems.
- High levels of professionalism, discretion and confidentiality.