Description
We are seeking a Temporary Accommodation Officer to join our Housing Directorate. The successful candidate will play a pivotal front-line role in helping the Temporary Accommodation Team to deliver a varied workload, including managing occupants of interim and temporary accommodation, conducting property viewings and inspections, arranging tenancy sign ups, move-ins, check outs, rent accounts etc. and day to day management of placements.
The Temporary Accommodation Officer will be required to:
- Manage occupants of interim and temporary accommodation
- Conduct property viewings and inspections
- Arrange tenancy sign ups, move-ins, check outs, rent accounts etc.
- Day to day management of placements
- Ensure that the accommodation the council uses is safe, clean, in a good state of repair and that it is allocated in a manner which helps minimise the cost of delivering the service.
We are looking for a highly organised, dynamic individual, with an eye for detail and good communication and interpersonal skills. The ideal candidate will have:
- Experience of working in a busy front-line housing service or similar and/or technical experience
- Experience of working in partnership with others and using influencing/negotiating skills to achieve successful outcomes
- Ability to travel independently around Kingston and neighbouring boroughs and physically able to carry out site visits/property inspections
- Ability to communicate verbally and in writing to a range of audiences including customers, advocates and external stakeholders.
- Ability to build relationships and work in partnership with internal and external agencies to improve and promote the service.
- Ability to work unsupervised, prioritise workloads, multi-task and achieve targets and deadlines
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. Our benefits include:
- A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
- Enhanced Maternity, Paternity, shared parental, adoption and dependents leave
- Three volunteering days per year in Kingston
- Hybrid working (dependent on the role)
- Flexible and agile working arrangements using Google Chromebooks
- Learning and development portal offering a range of courses
- Discounts on a range of local shops, restaurants, gyms and leisure centres
- Interest free season ticket loans
- Local Government Pension Scheme
- Bicycle loan facilities and cycle to work scheme
- Electric vehicle leasing scheme
- Confidential health & wellbeing and counselling support