Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Asset Protection Coordinator (APC) improves the retail customer experience and mitigates company losses to external theft in their assigned store.
Primary Job Duties & Responsibilities:
- Provides attentive, friendly customer service, greets customers, and answers general questions.
- Monitors the store for activity that causes loss of CVS Pharmacy assets/products and communicates with Store Management.
- Inspects high-risk product categories to detect and deter theft activity.
- Ensures use of approved asset/product protection equipment and security labeling program.
- Prepares External Theft reports in Auror system and shares intelligence on known repeat offenders.
Required Qualifications:
- Physical abilities to support essential functions, such as standing and moving throughout the store.
- Excellent observational skills and ability to recall detailed facts.
- Ability to engage and communicate well with customers and provide excellent customer service.
- Ability to communicate effectively, both verbally and in writing.
- Work a flexible schedule that includes nights and weekends.
Responsibilities - % Time:
- Provide customer service to prevent theft and reduce friction caused by product protection - 60%
- External Theft Reporting and Review potential links of habitual offenders in Auror System - 30%
- Monitor store compliance with AP related programs - 10%
Benefits:
- Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs.