Description
The Relationship Manager Private Banking (RM) is the primary point of contact between the client and Julius Baer.
The RM serves clients with highest quality standards, representing Julius Baer's prestigious market position as a pure play wealth manager:
- Responds to all client needs in a timely and professional manner
- Ensures consistently high levels of client satisfaction by matching the frequency and intensity of contact to the clients' preference
- Provides appropriate investment advice in line with the Bank's policies and asset allocation
- Is responsible for proactively delivering clients' feedback regarding products and services to the relevant specialists within the Bank
- Participates in the development and implementation of client initiatives and new marketing strategies, and supports ad hoc projects as required by the Management
The RM is responsible for the proactive development and maintenance of a portfolio of High Net Worth and/or Ultra High Net Worth clients:
- Applies a collaborative team approach to proactively develop and deliver comprehensive wealth management solutions to the clients
- Continuously deepens client relationships and optimises revenues through acquisition of new clients and additional share of wallet/cross-selling
- Proactively manages client risks and develops succession strategy to mitigate attrition risks and generational transfer losses
- Embraces new processes and product initiatives, and diligently uses available tools in daily business
The RM is responsible for handling daily business risks and is an integral part of the first line of defence:
- Implements and achieves an appropriate 'First Time Right' culture
- Ensures the timely clearance of pending items, alerts, notifications, trainings and/or conditions
- Learns and remains familiar with risk topics/appetite, applicable policies and necessary documentation standards
- Identifies, evaluates risks in taking decisions and ponders future outcomes in light of the applicable risk appetite
- Raises concerns, follows up on issues and escalates issues in a timely manner to Front Team Heads/Front Management or second line of defence
Personal and social skills:
- Very good interpersonal skills
- Open and approachable
- Displays genuine interest in people
- Ability to relate to clients and colleagues from diverse backgrounds
- A natural team player
- Persistent and persuasive
- Passionate about client service
- Possesses good judgement and ability to work under pressure
- Plans, organises, and carries out work autonomously and allocates work time independently
Professional and technical skills:
- Proven track record in servicing a book of clients and in acquisition of new relationships
- Sound affinity with the geographic market(s) to be covered
- Familiar with the legal & regulatory environment
- Sound commercial judgement and knowledge of global financial markets
- Ability to match client needs with appropriate product solutions
- Willingness to travel
- Relevant regulatory licences from HKMA/SFC
- Certified Private Wealth Professional (CPWP) certification preferred