Description
We are currently seeking a high calibre professional to join our team as Assistant Vice President. In this role, you will manage and supervise a team of corporate action staff to provide operational support and services for corporate action events processing.
Responsibilities:
- Manage and supervise a team of corporate action staff to provide operational support and services for corporate action events processing
- Assist the development and implementation of initiatives to enhance service quality and operational efficiency
- Manage the daily operations to ensure the accuracy for maintaining high standard of customer service delivery
- Review and recommend improvement of the operations workflow for process streamline and effectiveness
- Perform transaction approval process on daily operations
- Monitor and ensure instructions are delivered within custodian deadline time and funding cut off time
- Review daily control sheets and reports to ensure exceptional cases are closely monitored
- Review and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructions
- Prepare investigation reports including operational loss report for management review and approval
- Monitor the service standard of custodians including participation of service review meetings
- Preparation of management and regulatory report
- Monitor and ensure corporate action events and information are disseminated to marketing teams for onward delivery to clients promptly and within reasonable timeframes
- Handle customer complaint and perform investigation to identify the root cause with prompt service recovery
- Monitor workflow of team members to ensure resources are allocated appropriately
- Provide guidance and training to team members to enhance their operations knowledge and competency
Requirements:
- Excellent knowledge of the market and banking products across all related asset classes
- Solid experience in corporate action and securities operations
- Familiar with the securities market and banking practice
- Strong numerical skills
- Good problem solving skills
- Ability to meet tight deadlines
- Good interpersonal relationships and communication skills with proficiency in English and Chinese