Description
Job Summary
As a North America Regional Transportation Manager at HP, you will lead the design and execution of HP's North America domestic surface transportation network across Full Truckload (FTL), Less-Than-Truckload (LTL), and specialized delivery services. You will play a critical role in implementing a new Transportation Management System (TMS) in partnership with RMS (formerly C.H. Robinson) and in optimizing carrier relationships and performance through data-driven decision-making, cost control, and service excellence.
Key Responsibilities:
- TMS Implementation Support: Partner with the Business Manager to support the deployment of HP’s new TMS solution in collaboration with RMS (formerly C.H. Robinson). Drive configuration, testing, and integration activities to ensure a successful implementation aligned with business needs.
- Domestic Surface Transportation Network Management:
- Full Truckload (FTL) & Intermodal (IMD): Collaborate closely with RMS to design and scale a robust FTL and IMD transportation network to support evolving business requirements.
- Less-Than-Truckload (LTL): Manage relationships and performance with HP’s primary LTL partners (FedEx Freight, Expeditors International, Tazmanian Freight Systems). Oversee Ryder-managed LTL operations (e.g., Estes as an Amazon-preferred carrier). Lead efforts to identify and integrate regional LTL carriers into HP’s Greenfield initiative, transitioning from 21 DCs to 3 mega hubs.
- White Glove Delivery: Oversee specialized delivery services for sensitive business segments (e.g., MPS, Indigo, Scitex). Manage relationships with white glove providers, including Expeditors, Tazmanian, CRST Specialized, TriAd, and Metro/SCI (Canada).
- Procurement & Carrier Relationship Management: Act as the primary business owner of all NA carrier relationships (FedEx, UPS, Expeditors, Tazmanian, Ryder, etc.). Lead operational negotiations and partner with Procurement on cost-related initiatives to ensure competitiveness and service alignment.
- Strategic Carrier Partnerships: Maintain and grow long-standing, strategic relationships with key partners. Oversee two Global Account Managers (GAMs) dedicated to managing our highest-priority carriers: Expeditors and FedEx.
- Customer Experience & Operational Metrics (TCE): Own and report on Total Customer Experience (TCE) metrics. Identify root causes of service failures and provide weekly performance insights and improvement plans to senior leadership.
- Cost Management & Visibility: Maintain a comprehensive understanding of transportation costs and cost drivers across all service lines. Develop and execute cost containment strategies to support budget goals.
Qualifications:
- 7+ years of experience in transportation, logistics, or supply chain management.
- Strong carrier management and contract negotiation experience.
- Data-driven decision-making skills and experience managing operational KPIs.
- Excellent communication and cross-functional collaboration abilities.
Pay & Benefits
The pay range for this role is $93,400 to $143,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
- US benefits overview https://hpbenefits.ce.alight.com/