Description
Mastercard's Services global product team is seeking a Specialist to support the Mastercard Business Intelligence product. This role focuses on product execution, coordination, and delivery support within a global team.
You will work closely with Product, Engineering, and UX partners to help deliver product features and enhancements. Your responsibilities will include:
- Building a foundational understanding of the platform, integration patterns, and available organisational capabilities
- Collaborating with product managers, engineers, and cross-functional partners to support delivery of product features and enhancements
- Contributing to translating customer needs into product requirements and user stories
- Supporting delivery execution by tracking progress, identifying issues, and escalating when needed
- Understanding regional considerations and supporting development of globally scalable solutions
- Assisting in managing multiple priorities and adapting to shifting goals
- Collaborating effectively with a globally distributed team across time zones
- Supporting prioritisation discussions with cross-functional teams
- Assisting in validating delivered functionality against product requirements
- Contributing to improving the customer journey and overall product experience
- Supporting product launches and monitoring performance metrics such as adoption and usage
- Helping develop and refine product features, ensuring clarity of requirements for engineering teams
- Gathering and incorporating feedback from stakeholders and customers
- Using data, research, and competitive analysis to support product decisions and backlog prioritisation
- Maintaining product documentation to ensure clarity and accessibility across teams
- Escalating issues appropriately and coordinating with cross-functional partners for resolution
- Supporting post-launch reviews and contributing to continuous product improvement
- Aligning with go-to-market activities and timelines
- Tracking status and highlighting risks within assigned product workstreams
- Taking ownership of assigned tasks and actively seeking opportunities to grow and expand skills
The ideal candidate is customer-focused, detail-oriented, and eager to learn, with strong analytical and problem-solving skills. You are comfortable working in a collaborative environment and contributing to multiple workstreams.
In terms of compensation, the successful candidate will be offered a competitive pay based on location, experience, and other qualifications for the role, ranging from $75,000 to $120,000 CAD.