Description
We are seeking a Personal Banker to join our Customer Care team at Barclays. As a Personal Banker, you will provide exceptional customer service while resolving complex customer needs and requests. You will focus on building relationships with customers to add value to our interactions.
Accountabilities:
- Provide customer service through various communication channels, including chat, email, and phone.
- Execute customer service requirements to resolve complex, specific customer needs, and provide unique, personalised resolutions for each case.
- Collaborate with teams across the bank to align and integrate customer care processes.
- Identify areas for improvement and provide recommendations for change in customer care processes.
- Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolve specific customer inquiries and issues related to the bank's products and services.
- Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identify industry trends and developments to implement best practices and improve customer care efficiency and effectiveness.
Analyst Expectations:
- Meet the needs of stakeholders/customers through specialist advice and support.
- Perform prescribed activities in a timely manner and to a high standard.
- Take ownership of specific processes within a team and may lead and supervise a team.
- Demonstrate leadership behaviours, including listening, energising, aligning, and developing others.
Benefits:
- Competitive salary of £27,700.
- Comprehensive core benefits package, including a pension plan, private medical insurance, life insurance, and income protection.
Requirements:
- Confidence and comfort engaging with customers, understanding their needs, and providing guidance on services and solutions.
- Clear communication and ability to explain information clearly and professionally.
- Risk awareness and understanding of the importance of managing risk and following processes.
- Relationship-building skills and ability to deepen customer relationships.
- Digital mindset and confidence using digital tools and technology.