Senior Project Manager

We are looking for a Senior Project Manager to join Salesforce Professional Services in London, supporting a major UK Public Sector programme.

You will lead the delivery of complex, enterprise-scale Salesforce implementations for government and public sector customers. You will guide multidisciplinary project teams of technical and non-technical consultants, manage customer relationships, and make sure outcomes are delivered on time, on budget and to a high standard.

Key Responsibilities:

• Lead project teams, giving clarity, motivation and direction throughout the engagement.
• Act as the primary customer interface, applying Salesforce delivery methodology, project gates and governance.
• Build and own project plans. Track progress and timelines, adjust schedules as needed, and resolve issues to deliver on time and on budget.
• Manage project resources, utilisation, budgets and financials, including timesheet approvals.
• Lead large projects, or several smaller interrelated projects, that need complex cross-functional teamwork.
• Run risk, issue, dependency and change management, and communicate regularly with stakeholders.
• Facilitate requirements gathering and help shape project deliverables and documentation.
• Coordinate User Acceptance Testing and business sign-off.
• Manage delivery within public sector governance, assurance and reporting requirements.
• Support the account team in extending the Salesforce footprint.

Experience/Skillset Required

Essential:

• 5–7+ years of project management experience, including delivering external client projects.
• Direct responsibility for project delivery, budgets, and schedules, including managing project budgets of £1 million+ and teams of 10–20+ people.
• Proven record of delivering high-quality results on schedule and within budget.
• Ability to balance business and technical requirements when building project plans and estimates.
• Strong stakeholder management, including the ability to navigate complex client dynamics and difficult conversations.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work effectively in a fast-paced, high-visibility team environment.
• Willingness to travel to customer sites as needed.

Desired (but not essential):

• Experience delivering projects for UK central government or public sector organizations (e.g., NHS, Home Office, DWP).
• Project management certifications such as PRINCE2, PMP, SAFe, or Scrum.
• Hands-on Salesforce delivery experience or CRM/enterprise SaaS implementation experience.
• Familiarity with UK public sector procurement frameworks and governance/assurance processes.
• Experience managing remote or distributed delivery teams.
• Existing Security Clearance (SC Clearance).

Benefits & Perks

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community