Description
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance.
The IBA Manager is a manager's position supervising operations related to Insurance Broking Accounts (IBA), responsible for managing a team of Finance Technicians handling retail insurance markets.
The role combines people leadership, operational management, technical IBA expertise, collaborator management, reconciliations, aligning cash flows and ongoing improvement of processes.
Responsibilities
- Lead, empower and develop an IBA team across multiple sites, ensuring team proficiency, appropriate training and effective performance management
- Deliver accurate and timely accounting administration services within agreed service standards
- Lead all aspects of cash matching, IBA payment requests and entries within IBA accounting systems
- Reconcile accounts with insurers, markets and clients, investigating and resolving queries promptly
- Build and maintain positive relationships with Business Units, underwriters, trading venues and suppliers
- Respond to stakeholder requirements expertly and deliver high levels of customer service
- Ensure adherence to company policies, procedures and regulatory requirements
- Monitor team performance and operational metrics, providing management information, reporting and analysis
- Lead team meetings and contribute to wider IBA management, projects and change initiatives
- Support business growth through operational efficiency, continuous improvement in execution and the sharing of best practice
Requirements
- Previous experience as a Finance Technician or similar accounting role
- Experience balancing ledgers and accounts
- Experience supervising or leading staff
- Performance and absence management experience, with the ability to drive accountability and results
- Strong understanding of IBA protocols and guidelines
- Ledger reconciliation, cash matching and payment processing knowledge
- A customer-focused approach and strong interpersonal skills
- Ability to establish links across multiple business areas
- Understanding of insurance market processes and procedures is desirable
Qualifications
- GCSEs (or equivalent), including English and Maths
- An AAT qualification or other relevant accounting qualification is desirable
- Strong written and verbal English and numeracy relevant to the role
What we offer
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond