Description
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
As an ARC Support Engineer - L3, you will primarily work from an HPE office. Your main responsibilities include:
- Leading and driving troubleshooting on customer-reported issues
- Isolating product issues at the hardware/software level, replicating customer environments in a lab, and providing final fixes
- Acting as a customer advocate for timely resolution of problems, understanding the environment/network and impact on business
- Gaining in-depth knowledge of the infrastructure and technologies present in customer networks
- Partnering internally with other services teams to deliver focused support
- Keeping other support teams trained on designated CFTS customer networks and practices
- Providing technical expertise and guidance during testing, deployment, and operational phases for CFTS customers
- Participating in tasks such as new product development projects, knowledge base creation, trainings, and documentation activities
- Mentoring newly hired support engineers and peers in technical areas of specialty
The products to be supported include Juniper platforms such as routers, switches, firewalls, etc.
This is an individual contributor role that requires weekend coverage as per roster and pager rotation coverage.
Primary Skills Required:
- Excellent customer handling and communication skills
- Thorough understanding of Layer 3 - IP and related technologies, Layer 2 technologies, multicast protocols, MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS
Preferred Skills:
- Advanced multicast technologies - NG-MVPN, Draft Rosen
- Advanced datacenter technologies - MC-LAG, VxLAN, EVPN
- Perl/Python/Unix/Expect scripting
Requirements:
- B.E. in Electronics/Engineering or Computer Science (or equivalent) with a minimum of 7 years’ experience in the networking industry
- 9+ years of extensive JUNOS experience or a minimum of 5+ years’ experience in troubleshooting datacenter networks, enterprise core networks
- Platform knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
- Preferred certifications: JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalents
What We Can Offer You:
- Health & Wellbeing: comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
- Personal & Professional Development: investment in your career with programs to help you reach your goals
- Unconditional Inclusion: celebration of individual uniqueness, flexibility to manage work and personal needs