Description
We are seeking a Unified Capabilities (UC) NOC Technician III to support the Defense Information Systems Agency (DISA) in their 24x7 Global Operations Center (DGOC). The successful candidate will be responsible for performing, training team, and developing processes for various duties, including creating and resolving unclear problems, notifying points of contact, executing network operations, and providing situational awareness to leadership.
Responsibilities:
- Create/update/resolve unclear problems and issues faced, utilizing a broad knowledge of the network architect, using the Service Now platform
- Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents
- Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks
- Work directly with customers, UC stakeholders, and leaders internal and external to the organization across multiple areas to ensure maximum network availability
- Proactively monitor network alarms across platform-specific network management tools
- Support all customers, including providing global situational awareness support
- Verify that service has been restored upon resolution of all customer-initiated tickets
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods
- Record, assess, track, and monitor incident tickets escalated to operational infrastructure
- Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service-impacting network incident
- Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions
- Assess, identify, and recommend resolutions to various network incidents and/or configuration deficiencies
- Develop and/or recommend solutions and processes pertaining to UC and DRSN operations
Minimum Qualifications:
- Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent)
- Able to work in a 24x7 shift work environment
- Must have an active DoD Top Secret security clearance
- Requires general understanding of both voice infrastructure and IP network topologies
Desired Qualifications:
- Tech control facility or cyber transport experience
- Circuit actions experience
- Experience with MS Office suite (Outlook, Excel, Word, Access, PowerPoint, Teams)
- Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies
- Knowledge in one or more of the following: routers, switches, crypto devices, CISCO, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core
Salary: $65,000 - $75,000