Description
Leidos Digital Modernization sector is seeking an early career Service Desk Technician to work with our USCENTCOM CITS program at MacDill AFB, Tampa, Florida. This is a full-time onsite role with our customer.
The Service Desk Technician will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Responsibilities include:
- Responding to queries via phone, email, IM messages, and voicemail
- Installing, modifying, and repairing computer hardware and software
- Delivering excellent customer service and quick resolution of technical issues via chat, email, and deskside support
- Providing Tier 1 onsite installation, implementation, maintenance, troubleshooting, and repair of desktops, printers, and associated peripherals
- Troubleshooting and resolving issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies
- Supporting Microsoft Office 365 and Active Directory products
- Documenting and tracking customer incidents and requests via ticketing management system
- Isolating and resolving issues with individual workstations
- Acting as a resource to answer user questions about hardware and software issues
- Interacting with multiple teams to identify and correct core problems
To qualify for this role, you need:
- US Citizenship
- BS/BA or AS/AA in Computer Science, Information Sciences, or related IT discipline with 5+ years', OR an Associate degree with 3+ years' OR a high school diploma (or equivalent) and 6 years' directly related work experience supporting help desk Tier I, 2 and/or 3 operations
- Current CompTIA Security+ (DoD 8570 Compliance)
- Currently holding DoD Secret with TS/SCI Eligibility
The pay range for this role is $59,150.00 - $106,925.00.