At Lendable, we're on a mission to brighten the financial futures of millions of Americans.

We launched our U.S. Credit Card in May 2024 and are reshaping consumer credit by blending exceptional talent with cutting-edge technology.

We're looking for confident, motivated, and persuasive communicators who thrive on helping customers achieve financial stability.

Working Hours: Rotating weekly shifts to align with US operating hours:

Shift 1: 12:00 PM–9:00 PM UK time (Monday–Friday). WFH Monday & Friday, Tuesday - Thursday in office.
Shift 2: 4:00 PM–1:00 AM UK time (Monday–Friday). - Fully remote.

Training: Training will be 4-6 weeks long and held in our London office. The training times will be 10 am - 7 pm Monday - Friday UK time.

Holidays: You will receive 25 days annual leave plus 8 days (US holidays + Christmas day guaranteed).

Your profile

At least 2 years in any industry in a customer-facing role, with a track record of connecting with and helping others.
You’re curious, quick to assess situations, and skilled at finding effective solutions.
Excellent written and verbal communication skills, active listening and rapport-building abilities.
You handle conflict gracefully, recover quickly from challenging interactions, and maintain composure.
Comfortable with technology and quick to learn new software.
Open to feedback, eager to improve, and adaptable to change in a fast-paced environment.
Enjoy solving problems independently, multitasking, and improving processes.
Spanish Speaking, desirable but not essential.

What you'll be doing

Interacting directly with customers via phone, email, and chat to answer questions and resolve issues with care and efficiency.
Ensuring every interaction reflects our commitment to putting customers first and that customer demand is met.
Coordinating across internal teams and external partners to drive the success of the US Cards program.
Interact directly with customers via voice/non-voice to ensure customer demand is met and customers achieve first-contact resolution.
Escalating risks or potential risks that may negatively impact good customer outcomes.
Identifying and recording customer dissatisfaction and responding appropriately.
Meeting defined individual and team performance targets.

Nice to haves

Life at Lendable

Winning team: the opportunity to scale up one of the world’s most successful fintech companies.
Flexible working: flexible approach tailored to each role.
Socials & connection: opportunities and events to come together.
Health coverage: support for your physical and mental wellbeing.
Retirement & savings: long-term financial wellbeing through retirement savings plans.
Employee referral programme: earn a competitive bonus.
Office meals & snacks: enjoy a fully stocked kitchen.
Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes.

Customer Service Specialist (US Cards)

Skills