Description
At 3M, you will handle inquiries of moderate scope and complexity within customer service areas, including Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.
As a Customer Service Representative, you will play a crucial role in providing excellent customer service and support. You will be responsible for:
- Handling customer inquiries and resolving issues in a timely and professional manner
- Providing account management and upselling support to customers
- Analysing customer data and trends to identify opportunities for improvement
- Collaborating with cross-functional teams to resolve customer issues
- Utilising customer service analytics to inform business decisions
Safety is a core value at 3M, and all employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.