Description
The Director, Revenue Operations – Europe will lead the regional Revenue Operations function, supporting sustainable revenue and TPV growth across European markets.
The role will drive operational excellence across forecasting, pipeline management, sales planning, performance reporting, CRM governance, process optimisation and commercial execution.
Working closely with European commercial leadership and global Revenue Operations Centres of Excellence, the role will translate regional requirements into scalable solutions and lead effective deployment, adoption and change management.
Essential Responsibilities:
- Formulate business strategies to optimize revenue operations.
- Advise executive leadership on sales support improvements.
- Manage large-scale projects to streamline sales processes.
- Coordinate with various departments to ensure seamless operations.
- Mentor senior managers and guide their professional development.
Key Responsibilities:
- Partner with European commercial leaders to develop and execute the regional revenue operating plan.
- Establish effective operating rhythms for forecasting, pipeline reviews, business performance and executive reporting.
- Lead commercial planning, capacity planning, quota setting and annual go-to-market readiness.
- Improve sales productivity through process simplification, standardisation, automation and effective CRM utilisation.
- Own governance of key revenue processes, including opportunity management, pricing, approvals, risk, legal and deal management.
- Develop reporting and analytics that provide clear insight into revenue performance, pipeline health, productivity, risks and opportunities.
- Lead European implementation of global initiatives across systems, analytics, compensation and process transformation.
- Represent European requirements in global programmes and ensure appropriate consideration of local market needs.
- Drive stakeholder engagement, communications, adoption and change management across the region.
- Build strong relationships with Sales, Partnerships, Account Management, Customer Success, Finance, Marketing, Legal, Risk, Product and Technology.
- Lead, coach and develop a high-performing Revenue Operations team.
Minimum Qualifications:
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Required Experience and Skills:
- Significant experience in Revenue Operations, Sales Operations, Commercial Operations or a related function.
- Typically 10+ years’ experience in an international, complex organisation, ideally within payments, fintech, financial services or technology.
- Proven experience leading and developing teams across multiple countries.
- Strong experience in forecasting, pipeline management, territory and quota planning, CRM governance and commercial process improvement.
- Demonstrated success delivering complex, cross-functional transformation and systems automation programmes.
- Strong Salesforce or equivalent CRM experience.
- Excellent analytical, strategic thinking and problem-solving skills.
- Strong commercial judgement and business acumen.
- Excellent communication, influencing and presentation skills, including experience engaging senior leaders.
- Proven ability to operate effectively in a matrixed and fast-paced environment.
Success Measures:
- Improved forecast accuracy and pipeline visibility.
- Increased sales productivity and process efficiency.
- Successful delivery and adoption of strategic revenue initiatives.
- Effective execution of planning, quota and compensation cycles.
- Strong alignment between European commercial teams and global Operations Centres of Excellence.
- Development of a high-performing regional Revenue Operations team.