Description
As a FinCrime Operations Team Lead at Wise, you will develop and oversee the daily operations of a team of FinCrime Operations Analysts or Specialists. Your primary goal is to ensure effective mitigation of financial crime risks associated with Wise's customers while maintaining operational efficiency, regulatory compliance, and a customer-centric approach.
You will foster a high-performing team, drive operational excellence, and act as a subject matter expert in KYC/AML/Fraud/Screening and financial crime prevention. You will be responsible for ensuring your team meets performance targets, maintains or elevates quality standards, and contributes to a culture of continuous improvement within the FinCrime Operations organization.
Key responsibilities include:
- Team Leadership: Leading by example, driving a customer-focused mindset across your team and the wider FinCrime organization.
- People management: Coaching and developing a strong team of FinCrime Operations Analysts or Specialists, providing tailored guidance, and taking swift, decisive action to manage performance issues effectively.
- Operational management: Overseeing daily operations, ensuring adherence to relevant regulations and internal policies and processes.
- Performance management: Measuring team and individual KPIs, ensuring performance targets and quality standards are consistently met.
- Expertise sharing: Being a subject matter expert in financial crime areas, obtaining and maintaining sufficient subject matter expertise required to train, develop, and coach your team.
- Issue Management and Escalation: Escalating tooling or processing incidents, high-risk customer issues, control weaknesses, or other material problems to direct leadership in a timely and informative manner.
- Planning and execution: Being accountable for driving your direct team's performance outcomes, ensuring key performance indicators (KPIs) are consistently met and enhanced.
- Stakeholder management and communication: Collaborating closely with stakeholders, ensuring clear communication and coordination of actions.
Qualifications:
- Excellent verbal and written communication skills in English.
- At least 1-2 years of leading small to medium-sized teams, preferably in operations.
- Good understanding of the regulatory framework surrounding KYC/AML/Fraud/Risk and financial crime prevention.
- Familiarity with money laundering methods and other financial crime trends.
- Strong operational management and tactical decision-making skills.
- Ability to work with tight deadlines under pressure while maintaining a high level of quality and competency.
Nice to have:
- Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.
- ABT1/ABT2 certifications.
- Ability to use analytics tools like Looker, Superset, or other similar platforms.