Description
WSP is seeking a Transportation Management Center Operations Manager to oversee daily operations of the Hudson Valley Transportation Management Center (HVTMC).
The Operations Manager will be responsible for managing operations staff, ensuring effective 24/7/365 TMC operations, and working closely with the NYSDOT TMC Director and regional transportation agencies.
Key responsibilities include:
- Managing daily TMC operations and staff
- Supervising, scheduling, training, and evaluating TMC staff
- Ensuring adequate staffing and operational coverage
- Maintaining quality assurance of TMC operations and staff performance
- Monitoring operational performance and identifying areas for improvement
- Developing and updating operational procedures and protocols
- Coordinating with NYSDOT, regional transportation agencies, and public safety agencies
- Supporting contract administration, operational reporting, and training activities
- Responding to significant operational or staffing issues
The ideal candidate will have:
- A bachelor's degree in a relevant field with 3+ years of experience, or 5+ years of relevant experience
- 5+ years of management experience on projects with an annual value of at least $500,000
- Experience in TMC, traffic, transportation, dispatch, military, public safety, or 911 operations
- Experience supervising and training a minimum of 15 employees
- Strong written, verbal, organizational, and interpersonal skills
- Proficiency with Microsoft Office applications
- Ability to respond to operational issues in a 24/7/365 environment
- Valid driver's license
Preferred qualifications include TMC/Traffic Operations Center management experience, experience managing 24/7/365 operations, and strong leadership and client relationship skills.
WSP offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, retirement savings, paid sick leave, paid vacation, and paid parental leave.
The expected salary range is $100,000 - $150,000.