Lead Business Analyst

This role is an exciting opportunity to join HMRC's CDIO Borders and Trade (B&T) working as a leader for the Business Analysis Practice in CDIO B&T.

You will lead and build capability across a multi-grade, geographically dispersed Team of around 35 BA's. Within CDIO, BA professionals play an essential role in delivering high-quality analysis using different methodologies and techniques to define technical requirements.

You will be responsible for leading the BA function in CDIO B&T, setting standards, managing resourcing and ensuring quality analysis within the technical delivery function.

You will use your knowledge and experience of Business Analysis to coach and mentor teams and colleagues, use OKRs, KPIs, AI capability and other leadership and management techniques to drive delivery and improvement.

Responsibilities:

• Directly manage a team of BA's ensuring effective deployment to meet demand as well as managing performance, setting direction and role-modelling inclusive Leadership.
• As a member of Senior Leadership Group, you will support the Deputy Director in wider leadership activities which support the needs and priorities of BSD, including People, financial, commercial and risk management where appropriate.
• Supporting CDIO B&T Product ways of working transformation through application of new BA resource model and roles, impacting and landing Change through visible leadership.
• Building relationships and collaboration with B&T Guilds and the wider BA community, sharing best practice to enable alignment on GDD Standards and tooling, Delivery and functional integration.
• Developing and shaping strategies to drive awareness of the BA profession, promoting the BA Service Offer, building the influence of the team and supporting services across the organisation by embedding the practice.
• Responsible for shaping the Business Analysis practice and improving ways of working by embedding a consistent and high-quality professional framework and standards, utilising AI capabilities.
• Overall Accountability for BA work across CDIO Borders and Trade, including Quality Assurance, including driving a data and evidence led approach using OKRs, KPIs and tooling to improve performance, delivery and quality outcomes.
• Managing relationships with delivery leads to ensure business analysis is contributing to successful delivery, stepping in to support where required.
• Accountable for workforce planning and capability development to ensure the BA profession meets current and future organisational needs.
• Champion professional development, mentoring, and career progression for BAs, ensuring alignment with GDD capability frameworks.
• Establish and maintain governance for BA standards and assurance across all delivery portfolios.
• Use data and insight to measure BA contribution to delivery outcomes and continuously improve practice.
• Represent HMRC in cross-government and industry BA communities to share learning and influence best practice.
• Act as a visible leader for cultural change, embedding product-centric ways of working across BSD.

Essential Criteria:

• Significant experience in a BA role and leading teams of geographically dispersed BAs within an Agile and Product-led environment, with a track record of direction setting, building capability, working practically and strategically, resolving challenges, pursuing opportunities, anticipating and mitigating risks and finding creative solutions.
• A track record of working collaboratively with others, identifying and analysing stakeholder views, providing constructive challenge and successfully influencing decisions using data and insight.
• Degree level qualification or equivalent experience.
• Experience in workforce planning and capability development, ensuring alignment with organisational priorities and future skills needs.
• Experience in establishing and maintaining governance for professional standards and quality assurance across multiple programmes, including use of OKRs and KPIs.
• Proven ability to lead cultural and behavioural change, embedding new ways of working across complex organisations.
• Experience in engaging with cross-government or industry professional communities to share best practice and influence standards.
• Ability to use data and insight to measure professional impact and drive continuous improvement.
• Understanding of financial and commercial considerations in a digital delivery context.

Benefits:

• Salary of £71,725 - £87,612 per year.
• HMRC contributes £20,778 towards being a member of the Civil Service Defined Benefit Pension scheme.
• Flexible and Hybrid Working policies.
• Generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
• Family friendly policies.
• Personal support.
• Coaching and development.