Description
We're looking for an experienced Business Analyst to help deliver significant change initiatives across Notting Hill Genesis.
As our Business Analyst, you'll work closely with business stakeholders and delivery teams to understand business needs, identify opportunities for improvement, and define solutions that enhance services for residents and colleagues.
You'll play a key role in translating strategic and operational priorities into clear requirements, supporting solution design, testing, and implementation, and ensuring that change delivers tangible benefits and lasting value across the organisation.
Responsibilities
- Assessing and identifying resources and budget required to deliver the change.
- Investigating, evaluating, and documenting business processes working with cross-functional teams.
- Identifying opportunities for change and value for money by ensuring optimal use of resources, balancing cost, quality, and outcomes.
- Collaborate with cross-functional teams to understand pain points, gather insights, and co-create solutions with key stakeholders.
- Gathering, defining, and prioritising requirements and user stories using workshops, interviews, and user insight, ensuring these are signed off by the project board and key stakeholders.
- Producing and agreeing acceptance criteria with key stakeholders and sponsors ensuring traceability from idea to delivery.
- Planning the test phase to ensure all objectives and outcomes are delivered to the agreed acceptance criteria.
- Leading testing activities to assure quality, from scripts to outcomes, working with suppliers and business leaders.
- Supporting training, user guides, and handover to ensure smooth transition into business-as-usual.
- Managing small-scale projects or significant workstreams within larger programmes adhering to NHGs standard methodology.
The ideal candidate
- Proven experience in business analysis, requirements gathering, and process improvement.
- Communication and stakeholder management.
- Experience supporting testing, training, and implementation of new systems or services.
- Strong analytical skills with ability to present complex information clearly.
- Excellent IT skills (e.g., MS Visio, data and reporting systems).
- Business analysis or process improvement qualification (desirable).
What's in it for you?
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest-free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary