Description
We're looking for an experienced Business Analyst & Change Adoption Manager to lead the delivery and adoption of change initiatives across Notting Hill Genesis. This is a brand-new role within our Strategic Planning & Transformation team, created to strengthen our business analysis and change capability as we deliver an ambitious programme of organisational change.
As our Business Analyst & Change Manager, you'll lead a team of Business Analysts and Change Managers, helping to turn strategic priorities into practical improvements through high-quality analysis, clear requirements, effective testing and structured change management.
Responsibilities:
- Leading, coaching, and developing your team, supporting their growth and performance.
- Allocating and prioritising work across BA, Change and Adoption resources, including partnership working, ensuring consistency of approach and outputs.
- Designing and implementing structured approaches for Business Analysis and change adoption including materials and resources to build capability, aligned with organisational goals embedding continuous improvement.
- Working alongside project managers, PMO, NHG Digital and Business colleagues to ensure change management is embedded in delivery.
- Building strong relationships with key stakeholders and partner organisations to understand impacts, address concerns, build commitment to change and extend capability where needed.
- Working as a senior BA on projects - defining requirements, leading workshops, and supporting testing and implementation.
- Overseeing the development and delivery of training, communications, and adoption interventions and using data and feedback to measure effectiveness to drive improvement.
The ideal candidate:
- Proven experience delivering change, adoption, or training initiatives within a large organisation.
- Strong understanding of change management frameworks and methods (e.g. ADKAR) alongside experience as a Business Analyst with strong skills in requirements gathering, process improvement, and testing.
- Previous experience coaching, mentoring, or line-managing change teams.
- Skilled at building strong stakeholder and partner relationships, with the ability to influence and negotiate effectively.
- Excellent analytical, organisational, and communication skills with the ability to present complex information clearly.
- Skilled in Business Analysis and Change Management tools and methods (e.g. user stories, acceptance criteria, process mapping, ADKAR).
- Business analysis or change improvement qualification (desirable).
- Proficient in Microsoft Office; familiarity with eLearning or training tools is desirable.
- Strong analytical skills to assess adoption and training effectiveness, using data to inform improvements.
What's in it for you?:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary