Description
Join BlackRock's ServiceNow Centre of Excellence and Innovation (CoEI) team as a Senior ServiceNow Solutions Engineer. You will design and deliver secure, scalable, and maintainable enterprise solutions, evolving the platform and strengthening delivery practices to support digital transformation.
Key Responsibilities:
- Lead end-to-end solution design across workflow, security, data, integrations, user experience, automation, and AI-enabled capabilities.
- Partner with business stakeholders and Enterprise Architects to shape requirements and align solutions with platform strategy and standards.
- Produce clear solution designs, technical specifications, and architecture documentation.
- Provide technical assurance through architecture reviews and design authorities.
- Configure, develop, test, and implement ServiceNow solutions and enhancements.
- Guide developers, administrators, and delivery partners, promoting reusable patterns and ServiceNow best practices.
- Support upgrades, incident and defect resolution, and performance optimisation.
- Evaluate and implement emerging capabilities, including UI Builder and AI-powered workflows.
Skills and Experience:
- 5+ years of ServiceNow platform experience, delivering enterprise-scale solutions.
- Strong ServiceNow architecture and development knowledge, including JavaScript, APIs, and integration frameworks.
- Experience translating business requirements into solution designs and technical architectures.
- Working knowledge of ITSM and relevant ServiceNow products.
- Strong stakeholder management, communication, mentoring, and problem-solving skills.
Required Qualifications:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Implementation Specialist certification(s).
Desirable Experience:
- Service Operations Workspace implementations.
- Now Assist, AI Agents, or other generative AI and intelligent automation capabilities.
Why Join Us:
- Join a high-impact, supportive, and inclusive team delivering enterprise-scale ServiceNow capabilities.
- Exposure to global teams and senior stakeholders, with opportunities to influence platform strategy and delivery practices.
- Clear pathway towards broader Solution Architect responsibilities.
Benefits:
- Retirement investment and tools for financial planning.
- Access to education reimbursement.
- Comprehensive resources for physical health and emotional well-being.
- Family support programs.
- Flexible Time Off (FTO).
Hybrid Work Model:
- Work at least 4 days in the office per week, with flexibility to work from home 1 day a week.