Volunteer and Donations Coordinator

The Volunteer and Donations Coordinator is the community engagement focal point for each office and serves a critical systems support role connecting the talents & resources of the community to meet client needs & programmatic compliance.

Responsibilities:

Volunteer Recruitment & Management

• Develop and implement recruitment strategies, including partnerships with universities, faith-based groups, and community organizations.
• Screen, orient, and match volunteers and interns with appropriate service opportunities.
• Collaborate with staff to create and maintain up-to-date service descriptions for all volunteer and internship roles.
• Conduct onboarding orientations and assist with administrative needs for all new recruits.
• Manage volunteer engagement in alignment with IRC program objectives and national guidelines.
• Maintain accurate records of volunteer participation, including tracking hours in the Salesforce volunteer database.
• Ensure all placements have complete and properly documented files.
• Recognize and appreciate volunteers through events and ongoing communication.
• Provide ongoing support to volunteers and interns throughout their service period.
• Implement the NorCal Volunteer and Intern Program and refine workflows to enhance the volunteer experience.

Donations Coordination & Development Support

• Track, pursue, and report on in-kind contributions on a monthly basis in collaboration with Operations Specialists.
• Oversee storage, inventory, and distribution of in-kind donations across IRC locations in collaboration with Operations Specialist.
• Develop and execute a donation allocation strategy to support program needs and meet grant match requirements.
• Collaborate with staff managing match-generating programs to allocate and distribute donations effectively.
• Submit monthly Community In-Kind (CIK) Reports, tracking volunteer hours and the value of in-kind donations.
• Integrate donation and volunteer activity tracking into Integra, IRC’s business database, including system development and adaptation.
• Build partnerships with local community members to secure donations and in-kind contributions.

Community Engagement & Outreach

• Conduct outreach to community groups, faith-based organizations, and businesses to secure volunteer support, financial and in-kind contributions, and community sponsorships.
• Represent IRC at career fairs, fundraising events, and community outreach initiatives.
• Plan and execute fundraising and outreach events to increase awareness and support, in alignment with NorCal’s Development Strategy.
• Assist the NorCal Development Director in organizing corporate engagement events and executing the local office’s Corporate Engagement Menu and ensuring office meets fundraising targets.
• Manage the office’s social media strategy, ensuring compliance with grant requirements and maintaining regular, relevant content.
• Maintain website content related to volunteer and internship opportunities, in-kind donations, and NorCal newsletter contributions.

Staff & Program Support

• Work with Program Managers/Coordinators to assess needs and develop recruitment strategies for volunteers and interns across key departments.
• Train and support staff in volunteer management best practices to ensure a positive experience for volunteers and program staff.
• Serve as the lead for all Community Engagement efforts and participate in leadership team meetings.
• Collaborate with the Director to provide insights on volunteer engagement and community outreach initiatives.
• Engage in IRC Communities of Practice, networking events, and professional development opportunities.
• Perform other related duties as assigned.

Requirements:

• Undergraduate degree required. Preferably with an emphasis in communication, non-profit management, human resources, international development or and relevant field of study.
• Minimum of 3 years of demonstrated success in community engagement.
• Demonstrated experience in fundraising, sponsorship solicitation, or donor cultivation, with the ability to meet assigned fundraising goals, including this role's annual targets of ~$200,000 in new revenue and ~$125,000 in Match support.
• Excellent Microsoft Office skills and ability to learn new computer applications rapidly.
• Deep understanding of program management and human resource management principles and experience managing diverse teams.
• Proven ability to contribute both independently and as a key team member.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Flexible and able to handle pressure well.
• Experience developing and providing orientations and trainings.
• Strong organizational skills in a complex, multi-tasking environment and the ability to manage multiple projects and deadlines.
• Excellent interpersonal communication skills; ability to communicate effectively and diplomatically with current and prospective donors and volunteers, partner agencies, multi-cultural clients and colleagues on all levels.

Benefits:

• Comprehensive and competitive benefits package, including 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.