Description
The Proposal & Customer Assessment Team, within Revenue Operations & Transformation, plays a crucial role in driving new revenue generation and ensuring superior customer satisfaction. You will lead and manage client-initiated due diligence projects, ensuring seamless coordination, preparation, execution, and timely delivery of high-quality responses.
Key responsibilities:
- Foster positive relationships with customers and maintain open and transparent communication throughout the process
- Develop a deep understanding of product solutions and platforms for effective communication
- Ensure responses are accurate, timely, and comply with company standards
- Maintain thorough documentation of the entire due diligence response process
- Coordinate with internal stakeholders such as sales, product, legal, and information security to respond to customer requests
- Assist with centralized database processes, policies, and procedures to drive improvement in tools and content
- Drive process improvement by identifying and implementing automation opportunities, optimizing workflows, and leveraging technology and analytics to enhance efficiency
- Provide mentorship and guidance to junior team members
Requirements:
- 5+ years of relevant experience
- Robust comprehension of Information/Cyber Security, Risk Management, BIA/BCP, Application Security, Network Security, Incident Response, and Cloud Security
- Foundational knowledge of technology controls
- Proficient in addressing Third Party Risk Assessments and Information Security Assessments
- Strong decision-making and critical thinking skills
- Excellent communication and interpersonal skills
Benefits:
- Health & Wellness: health care coverage designed for the mind and body
- Flexible Downtime: generous time off to keep you energized
- Continuous Learning: access to resources to grow your career and learn new skills
- Invest in Your Future: competitive pay, retirement planning, and financial wellness programs
- Family Friendly Perks: benefits for partners and little ones