Description
Visa Consulting and Analytics (VCA) is the consulting arm of Visa, driving tangible, impactful results for clients. The Senior Director, Program Management, VCA-X will build and lead the integrated delivery engine that enables VCA-X to operate and scale globally.
The role involves establishing the operating disciplines, planning processes, governance mechanisms, and delivery-management practices required to support VCA-X. This includes translating approved opportunities into executable delivery plans, orchestrating capacity and mobilization, and ensuring delivery commitments are realistic, transparent, and achievable.
Key responsibilities include:
- Establishing and continuously improving the delivery lifecycle, governance mechanisms, decision rights, and operating disciplines required to support VCA-X at scale.
- Translating the VCA-X operating model into practical ways of working across Regions, Practice Areas, and delivery teams.
- Driving continuous improvement through operational learning, performance data, and delivery insights.
- Maintaining an integrated view of opportunities, commitments, resource requirements, and capacity constraints.
- Supporting prioritization and investment decisions by providing visibility into delivery feasibility, trade-offs, and resource implications.
- Translating approved work into executable portfolio, mobilization, and delivery plans.
- Orchestrating integrated capacity planning and staffing coordination across Specialist, Consulting, Analytics, and Engineering teams.
- Monitoring portfolio and engagement health, identifying risks, constraints, and delivery challenges early.
- Coordinating resolution of issues requiring alignment across teams, functions, or geographies.
- Establishing performance measures and management routines that improve predictability, throughput, and scalability.
- Building strong partnerships with Regional VCA leadership, Practice Areas, AI Build Team, and other stakeholders.
- Providing leadership with clear visibility into commitments, constraints, decisions, and required interventions.
- Establishing and managing a portfolio of external delivery and specialist partners that augment VCA-X capacity, accelerate capability development, and support efficient scaling across Regions and use cases.
- Building, developing, and leading a high-performing Program Management organization.
The ideal candidate will have 18+ years of experience in program management, consulting operations, professional-services delivery, transformation, or related fields, with a Master's degree or equivalent advanced qualification in a quantitative, technical, or business discipline.