Description
Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. The VCA team within Japan provides a comprehensive range of consulting services and solutions to clients in Japan, addressing unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.
As a Senior Manager in VCA Japan, you will play a key role in enhancing the partnership with one of Visa Japan's largest clients by supporting strategic planning and implementation of their most strategic initiatives. You will act as the client's primary program manager in close partnership with Visa's Client Relationship Management (CRM) team.
Responsibilities:
- Own end-to-end program management for a strategic Co-Brand card partnership, with accountability for the account's business growth results
- Share and co-own growth targets with the Client Relationship Management (CRM) team, operating as one integrated team against common goals
- Independently lead the full lifecycle of client initiatives – from proposal development and negotiation through to execution
- Lead cross-functional collaboration with Marketing, Product Solutions and Services and other internal stakeholders to shape and align on growth initiatives
- Drive initiatives through to execution, holding both internal and external stakeholders accountable for delivering on commitments and timelines
- Analyze client business challenges, portfolio performance, and market opportunities using data-driven insights
- Maintain a working, qualitative understanding of account performance and portfolio trends through monitoring of data and reporting
- Oversee and manage administrative and program management tasks including documentation, internal reporting, and completion of compliance procedures.
This is a hybrid position, requiring at least 3 days in the office.
Qualifications:
- Fluent Japanese and at least business level English proficiency
- Extensive client- or partner-facing experience, with a demonstrated track record of independently owning a relationship end to end (8+ years)
- Deep experience managing complex cross-functional projects, coordinating effectively across teams such as Marketing, Product, Legal, and Finance
- Strong problem-solving skills and sound business judgment, with the ability to move initiatives forward even with incomplete information
- Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization