Facilities Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

Key Responsibilities

• Oversee day-to-day facilities management operations, including workplace services, mailroom operations, meeting room management, event setup support, MEP coordination, and ensuring the smooth functioning of the workplace environment.
• Supervise and support the onsite facilities team, providing guidance, training, and performance oversight to ensure service excellence.
• Serve as the primary point of contact for internal stakeholders, external contractors, and service vendors to ensure timely and effective service delivery.
• Lead workplace experience initiatives to enhance employee engagement, guest experience, and overall workplace satisfaction.
• Manage meeting room operations and workplace amenities to ensure a seamless user experience.
• Maintain and monitor warehouse inventory, including asset tracking, storage management, and coordination of recycling or disposal of obsolete equipment and furniture.
• Conduct regular mailroom housekeeping and operational reviews to maintain a clean, organized, and efficient workspace.
• Coordinate preventive maintenance and repair activities with service providers and contractors to ensure facilities and equipment remain operational.
• Respond promptly to facility-related issues, incidents, and service requests while ensuring timely resolution and communication to stakeholders.
• Ensure compliance with health, safety, environmental, and workplace regulations while promoting a safe working environment.
• Assist in emergency preparedness planning, business continuity activities, and emergency response execution when required.
• Collaborate closely with cross-functional teams to support business operations, office moves, projects, and corporate events.
• Prepare and present regular operational reports, service metrics, performance analytics, and improvement recommendations to management.
• Identify opportunities to enhance operational efficiency, service quality, workplace experience, and cost-effectiveness.

Requirements

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Property Management, or a related discipline.
• Minimum 5 years of experience in facilities management, workplace operations, corporate real estate, or a related field.
• Experience managing workplace services, mailroom operations, vendor management, and employee experience programs within a corporate environment.
• Strong stakeholder management skills with the ability to effectively communicate across all levels of the organization.
• Proven experience managing contractors, suppliers, and service providers to meet performance and compliance standards.
• Excellent organizational and multitasking skills with the ability to prioritize competing demands in a fast-paced environment.
• Strong problem-solving, analytical, and decision-making capabilities.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word.
• Excellent verbal and written communication skills in English; additional regional language capabilities are an advantage.